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Movie center only loads a few moveies

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Any help would be GREAT: I have two license on two computer one works great the other will only load 13 movies of 275 all movies are in the mp4 format and have *.mp4 loaded in admin for movie center tried HD from the the computer that works great and it will load 17 movies all the movies on that HD are .mp4.
This was a new license and program downloaded from Zenpoint both computers are windows 10 one is fine one won't load but a few movies all setting are the same in both computers. Any help would most APPRECIATED
12-04-2019 00:10
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