....on the new PC when I try to open it, It thinks I am on day 2027 of free trial! But I purchased the license some years ago. How can I activate DC now?
Thx for Help.
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Gasti2305
01-21-2021 16:16
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hi
Submit a support ticket either via this forum, or by email to Rick, requesting a license reset.
kindest regards Nigel aka designerappz
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designerappz
01-21-2021 17:50
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hi Nigel aka designerappz,
thx i wote a email :-) i hope Rick can help me :-)
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Gasti2305
01-21-2021 19:00
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Hello guys,
How long is the approximate processing time or response time?
Thx and nice Weekend.
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Gasti2305
01-22-2021 21:39
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Hi!
I actually had to do this on Wednesday night. I forwarded my License File email and invoice from 2019 to support@zenpoint.com around 8:30pm (eastern) and Rick responded back with a new license file at 1:47am (eastern) that next morning.
Thanks, Lance |
lancevas2
01-22-2021 23:10
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Hi I purchased this software a few years ago, but had to rebuild the pc. Now the software is not usable, and will not accept the license I submitted 2 different support emails and have heard nothing for nearly a week. I am looking at other jukebox software now, as I am not sure there is any support for this. |
dazzaf
01-27-2021 16:34
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Hi,
yes i wrote one Email and send i use the contact side on the homepage. No reaction until today :-(
Perhaps it can be becaus "Corona"?
I hope i get the Licende - the Software works great.
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Gasti2305
01-27-2021 17:24
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Update I have received a replacement license today. The response time is still very slow, but you will get a response eventually, which is great as a lot of the other Jukebox software that I have trialled in the meantime is just not as good as this one.
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dazzaf
01-28-2021 21:02
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Rick send me today the new Licence - File. Thx a lot now i am happy and the Jukebox is going on..... :-)
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Gasti2305
01-28-2021 22:15
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