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Windows 11 Home Issue

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I just got a new Windows 11 Home - build 22621 laptop, (MSI GE76 Raider, 12th Core i7-12700H, 64GB Ram, 4TB SSD.  I'm having a few issues with Zenpoint and the new machine.  I would greatly appreciate some help or information from anyone out there.

90% of the time, when running zenpoint music center and playing music, clicking the home button won't get me back to the home screen so I can either end Zenpoint or go to admin to adjust settings and come back.  Most times, I have to kill the process and deal with all that mess and reload music (per my setting to do so) which is less than ideal.  When I click the home button, I don't get any of the home programs (tiles), just the banner on the bottom that shows what song is playing and the Back/Pause/Next/Volume buttons.  I can click that banner to go back into Zenpoint Music Center.  With every 10 tries or so, clicking the home button  will get the program tiles that include the "Setup" tile so I can then click the "Administration" tile to make changes.  In addition, on a somewhat random basis, Zenpoint will freeze (music will stop, screensaver will show how many seconds are remaining in the song).  As a test if I put three songs in a playlist and let the play and then loop and replay, after about 3-10 times through, Zenpoint will eventually freeze.

 

I'm looking for some clues on how to resolve this, as it is pretty unusable, the way things are now.  I did do some searching on the Forum but didn't find anything Windows 11 specific items that I thought might help.  I did see something about windows 10 and removing SQL files, not sure if that would help or not?  I haven't tried this yet.

 

I have reached out to Zenpoint Support (on the contact page as well as an email to Rick) five days ago, but haven't heard anything back as of yet.

 

Thanks in advance for any help from anyone on things to try to resolve this.  

RockinKs
07-08-2023 15:07
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